Shipping & returns.
From placing your order to getting it home. Find the next step here.
Before you order.
Delivery options & costs
Enter your address at checkout to see the shipping services and charges available for your destination before payment. If no option is shown, contact us before placing an order.
Dispatch & delivery timing
Estimated delivery is 2–4 days within Iceland and Europe. Check the product page for any preorder or availability notice. Delivery timing depends on the destination and service. An order confirmation records your purchase; it is not a dispatch confirmation. If you need an item by a particular date, please ask us before ordering.
International orders
Check the taxes and duties information presented at checkout. If it is unclear whether import charges are included for your destination, contact us before you pay.
After you order.
Tracking your delivery
Use the link in your shipping confirmation when tracking is available, or view your orders. A new tracking link can take time to show the carrier’s first scan.
Changing an address or an order
Contact us as soon as possible with your order number. We’ll check whether a change is still possible; an order that has already been processed or dispatched may not be changeable.
Missing, damaged or incorrect items
Send your order number and a short description of the issue through our contact page. Keep the packaging and any relevant photographs so we can help investigate.
Returns & cancellations
Our voluntary returns policy covers damaged or defective items only. This does not limit your statutory cancellation or consumer rights.
Contact us with your order number to request a cancellation or return and obtain the correct return instructions. This guidance does not limit your statutory consumer rights. For purchases covered by Icelandic distance-selling rules, a 14-day withdrawal period generally applies, subject to legal exceptions. Read the official consumer guidance.
Still need a hand?
We’re here to help you find the right answer.