Find your confirmation.
Search for ava in the inbox you used at checkout. Your order confirmation records the purchase; it does not necessarily mean the parcel has been dispatched.
Follow your order.
Find your order in your ava account, or follow the tracking link in your shipping confirmation when tracking is available.
Check the shipping update.
When a tracking link is provided, open it for the carrier’s latest update. A newly created tracking link may take time to show its first scan.
Need a hand?
Send us your order number and the email used at checkout. Please don’t send payment-card details or a sign-in code.
Contact order supportA little more help.
I checked out as a guest.
Use the link in your confirmation email to open your order. If you sign in, use the same email address you used at checkout. Contact us if the order doesn’t appear.
I can’t find a tracking link.
Check spam and your shipping confirmation emails. Tracking appears only when carrier information has been added to the shipment. Our team can help if you’re unsure.
My delivery appears delayed.
Check the latest carrier update, then contact us with your order number. Delivery timing depends on the destination and shipping service. Shipping & returns